About Reco Genie
Building operational intelligence for restaurants. Capturing customer interactions and applying revenue-boosting recommendations consistently across channels.
Our Mission
Reco Genie exists to help restaurants make better revenue decisions consistently.
Restaurants depend on human judgement for upselling, promotions, and repeat customers — but that judgement varies across staff, shifts, and locations. We build systems that learn from real customer interactions and apply what works, every time, across every channel.
Meet Morag
Morag is the voice application through which Reco Genie operates today.
Morag answers restaurant phone calls, accepts takeaway orders and table bookings, applies consistent upselling, and prints orders directly to the kitchen.
More importantly, Morag captures high-quality customer interaction data — what customers ask for, what they accept or reject, and how behavior changes by time or event. This data powers Reco Genie's recommendation engine.
Morag in Action
"Thank you for calling. How can I help you today?"
- Morag, your Digital Assistant
"Perfect! I'll have that large Margherita pizza with extra basil ready for collection in 20 minutes. Your order total is £14.50. Can I get a contact number for your order?"
- Morag handling an order
Our Technology
Reco Genie is built around a simple principle: decisions should be based on real interactions, not assumptions.
We capture structured data from live customer conversations, analyze patterns using rules and statistics, and apply recommendations consistently. Our system is designed to be reliable, privacy-aware, and easy to integrate with how restaurants already operate.
Voice Interaction Processing
Natural language understanding and conversation management for handling customer calls professionally and reliably.
Recommendation Logic Engine
Pattern analysis and decision logic that learns from real interactions to suggest revenue-improving actions.
Cloud-Hosted Infrastructure
Reliable, scalable infrastructure that works during busy hours, not just demos. Built for real restaurant operations.
Secure Data Handling
GDPR-compliant data processing and secure storage to protect your business and customer information.
Our Values
Customer Success
Helping restaurants improve revenue without changing how they work. We focus on practical improvements, not theoretical possibilities.
Practical Innovation
Turning real customer conversations into practical insights. No buzzwords, just systems that work during busy service hours.
Partnership
Working alongside restaurant owners, not replacing staff. We build tools that complement your team and fit your operations.
Reliability
Systems that work during busy hours, not just demos. Built for the real pressures of restaurant service.
Our Team
Hima Sai
Co-founder and Tech Lead
AI/ML engineer with 5+ years of experience building recommendation systems and voice AI solutions.
Jayak Krishnan
Co-founder and CEO
Glasgow, Scotland
Helping with UK market access and early customer outreach.
Get In Touch
Ready to transform your business with AI? We'd love to hear from you.