Privacy Policy

Who we are

Reco Genie Ltd is a UK-registered company that provides operational intelligence software for restaurants. Our AI voice agent, Morag, handles calls, bookings, and orders while our platform learns what drives revenue.

Contact information:

• Company: Reco Genie Ltd
• Address: 493 Green Lanes, London N13 4BS, United Kingdom
• Email: hello@recogenie.com

What data we collect

Information you give us directly

When you contact us or sign up for our waitlist, we collect:

• Your name
• Email address
• Restaurant name (if applicable)
• Any information in your messages to us

Information we collect automatically

When you visit our website, we may collect:

• Pages you visit
• Time spent on pages
• Buttons you click
• General location (city/region level, not precise)
• Device type and browser

What we don't collect

• ❌ We don't track you across other websites
• ❌ We don't use advertising cookies
• ❌ We don't collect sensitive personal data
• ❌ We don't sell your data to anyone

How we use your data

We use your information to:

• Respond to your inquiries and provide support
• Send you updates about Reco Genie (only if you opted in)
• Understand which features matter most to restaurants
• Improve our website and product messaging
• Provide and improve our services

We do not use your data for advertising, profiling, or selling to third parties.

Cookies and website analytics

We use cookies to keep our website running smoothly and to understand how visitors use our site.

We use two types of cookies:

• Essential cookies: Required for the website to function (always on)
• Analytics cookies: Help us understand website usage (optional)

You can control which cookies we use through our cookie banner. For full details, see our Cookie Policy.

Who we share data with

We only share your data with trusted service providers who help us operate:

• Email services: To send you updates (if you opted in)
• Analytics tools: To understand website usage (privacy-focused tools only)
• Cloud hosting: To keep our website and services running

We never sell your data. All service providers are required to protect your data and use it only for specified purposes.

Data security

We take security seriously:

• 🔒 SSL encryption for all data transmission
• 🛡️ Secure cloud infrastructure
• 💳 Payment processing through Stripe (PCI compliant)
• 🔐 Regular security updates and monitoring

While we use industry-standard security measures, no system is 100% secure. We continuously work to protect your data.

Your rights (UK GDPR / EU GDPR)

Under UK and EU data protection law, you have the right to:

• Access: Request a copy of your personal data
• Correction: Ask us to correct inaccurate data
• Deletion: Request deletion of your data
• Restriction: Limit how we use your data
• Portability: Receive your data in a portable format
• Objection: Object to how we process your data
• Withdraw consent: Opt out of analytics or marketing

To exercise any of these rights, email us at hello@recogenie.com

Data retention

We keep your data only as long as necessary:

• Contact inquiries: 2 years after last contact
• Waitlist signups: Until you ask us to remove you, or 2 years of inactivity
• Website analytics: Aggregated data kept for up to 26 months
• Customer data: As long as you use our service, plus legal retention periods

Children's privacy

Reco Genie is designed for businesses and restaurant owners. We do not knowingly collect data from anyone under 16 years old. If we discover we've collected data from a child, we'll delete it immediately.

International data transfers

Your data is primarily stored in the UK and EU. If we transfer data outside these regions, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We'll update the "Last updated" date at the top of this page.

For significant changes, we'll notify you via email (if you're a registered user) or through a prominent notice on our website.

How to contact us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

• Email: hello@recogenie.com
• Address: Reco Genie Ltd, 493 Green Lanes, London N13 4BS, United Kingdom

We aim to respond to all inquiries within 48 hours.