Terms of Service

Effective date: November 26, 2025

Welcome to Reco Genie Ltd ("we," "our," or "us"). By accessing or using our services, including the Morag AI Voice Agent, you agree to be bound by these Terms of Service.

1. Acceptance of Terms

By using our services, you confirm that you accept these terms and agree to comply with them. If you do not agree to these terms, you must not use our services.

2. Description of Service

Reco Genie provides AI-powered voice agent technology designed for restaurants and food service businesses. Our services include:

• Automated phone order taking
• Table booking management
• Menu integration and management
• POS system integration
• Real-time analytics dashboard

3. User Responsibilities

You agree to:

• Provide accurate and complete information during registration
• Maintain the security of your account credentials
• Use the service in compliance with all applicable laws and regulations
• Not misuse or attempt to disrupt the service

4. Service Availability

While we strive to provide uninterrupted service, we do not guarantee that our services will always be available or error-free. We reserve the right to modify, suspend, or discontinue any part of our services at any time.

5. Payment Terms

Pricing and payment terms will be agreed upon during the onboarding process. Payment is due according to the agreed schedule. Failure to pay may result in service suspension or termination.

6. Intellectual Property

All content, features, and functionality of our services are owned by Reco Genie Ltd and are protected by copyright, trademark, and other intellectual property laws.

7. Data and Privacy

Your use of our services is also governed by our Privacy Policy. We collect and process data as described in that policy.

8. Limitation of Liability

To the maximum extent permitted by law, Reco Genie Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services.

9. Termination

We may terminate or suspend your access to our services immediately, without prior notice, for any reason, including breach of these terms.

10. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes. Continued use of our services after changes constitutes acceptance of the new terms.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information

If you have questions about these terms, please contact us:

Reco Genie Ltd
493 Green Lanes, London N13 4BS, UK
Email: hello@recogenie.com

Last updated: November 26, 2025